Sub-processors
Last updated: November 2, 2026
Sub-processors
These providers process personal data on our behalf to run Twiglo. Entries marked "to be confirmed" are the providers Twiglo is built for; they will be confirmed, with their contract details, before the public launch. We announce changes on this page and by e-mail to workspace owners at least 30 days in advance (see the Data Processing Agreement).
| Provider | Purpose | Data | Location | Status |
|---|---|---|---|---|
| Hosting provider (Hetzner Online GmbH planned) | Servers, database and object storage that run the Service | All Service data | Germany and Finland (EU) | To be confirmed |
| Backup storage (Backblaze, Inc. planned) | A second, encrypted copy of database backups | Encrypted backups only | EU region | To be confirmed |
| Venice AI | AI inference for the assistant and the AI steps in bots (default provider) | Prompts and answers, which may quote End User messages; kept 7 days by us | United States | Used only when AI features run; private models keep no prompts, anonymised models pass the prompt to the model's maker (Anthropic, OpenAI, Google or xAI); data processing agreement and Standard Contractual Clauses to be signed |
| Mistral AI | AI inference (second provider) and moderation of image prompts | Prompts and answers, which may quote End User messages; kept 7 days by us | France (EU) | Used only when AI features run; data processing agreement to be signed |
| Transactional e-mail provider | Sign-in codes, security and service e-mails | Account e-mail addresses, e-mail content | To be confirmed | To be selected |
| Google LLC (Web Risk API) | Checking links in broadcasts and Mini Apps against lists of unsafe sites | The links being checked (no End User identity) | United States (Standard Contractual Clauses) | When link checking is enabled |
Messaging platforms you connect
Your bots' messages are delivered by the messenger you choose. These platforms are not our sub-processors; they act under their own terms with you and with your bots' users.
| Platform | Role |
|---|---|
| Telegram | Delivers your Telegram bots' messages, Mini Apps and Telegram Stars payments. You create the bot with BotFather and connect its token. |
| Meta Platforms (WhatsApp Business Platform) | Delivers your WhatsApp bots' messages through your own WhatsApp Business account; Meta bills its message fees to that account. |
This website
This website adds no sub-processors: it is served by the same hosting as the Service, with no analytics, cookies or third-party scripts.
Contact
Questions about sub-processors: hello@twiglo.app.