Terms of Service

1. Who we are

Twiglo is a visual builder for chat bots on Telegram and WhatsApp ("Twiglo", "we", "us"). Twiglo is operated by a company being registered in Georgia; its legal name, registration number and address will be added here before the public launch. You can reach us at hello@twiglo.app.

These Terms of Service ("Terms") are an agreement between us and you, the person or organisation that creates a Twiglo account ("you"). If you accept them on behalf of an organisation, you confirm that you may bind it.

2. The service

Twiglo lets you connect bots you own, draw conversations as flows of steps on a canvas, test them in a test chat, publish them and run them on our servers. It includes the Bots map, broadcasts and audience tools for Telegram, Telegram Mini App forms, AI features and the related account, security and data tools (together, the "Service").

Twiglo is an independent product. It is not affiliated with, endorsed or sponsored by Telegram or Meta. Telegram is a trademark of Telegram FZ-LLC; WhatsApp is a trademark of WhatsApp LLC.

3. The beta

The Service is in beta. During the beta:

• workspaces are free of charge and get every feature and a monthly allowance of AI credits;
• features may change, be limited or be removed, and the Service may be unavailable at times;
• access may be by invitation, and we may limit new sign-ups to protect capacity.

We will tell you before the beta ends and before any paid plan applies to you. Prices shown on our website for plans after the beta are planned and may change; nothing is charged until you choose a paid plan under terms we show you at that time.

4. Your account

• You sign in with a one-time code sent to your e-mail address and must set up two-factor authentication. Keep your e-mail account and authenticator secure; you are responsible for activity in your account.
• Give accurate information and keep your e-mail address up to date: we use it for sign-in, security and service notices.
• You must be at least 18 years old, or the age of majority where you live, to create an account.
• Each workspace has one owner. Team seats are not available yet.

5. Your bots and your content

You keep all rights in your bots, flows, texts, media, Mini App forms and other content you put into Twiglo ("Your Content"). You give us a worldwide, non-exclusive licence to host, copy, process, transmit and display Your Content only as needed to provide, secure and improve the Service and as you instruct us (for example, to send your bot's messages).

You are responsible for Your Content and for your bots' conversations with their users. For the personal data of your bots' users, you are the controller and we are your processor; our Data Processing Agreement forms part of these Terms and applies automatically.

6. Acceptable use

You must use Twiglo lawfully and in line with the rules of the platforms your bots run on, including the Telegram Terms of Service and Bot Developer Terms, and the WhatsApp Business and Meta terms that apply to your WhatsApp Business account. You must not use Twiglo to:

• send spam or messages people did not ask for, or evade a platform's limits or blocks;
• deceive people, impersonate others, phish for credentials or payment details, or distribute malware;
• share content that is illegal, sexually exploits minors, incites violence or infringes others' rights;
• collect special categories of personal data or data of children without a lawful basis and the safeguards the law requires;
• interfere with the Service, probe it for vulnerabilities without our written permission, or resell it without our agreement.

Links that bots send in broadcasts and Mini Apps may be checked against lists of known unsafe sites. Anyone can report a bot built with Twiglo with the /report command or by e-mail. We review reports and may remove content, pause a bot or suspend an account that breaks these rules, and we tell you why unless the law or safety prevents it. You can appeal a decision by replying to our notice.

7. Telegram, WhatsApp and other services

Your bots run on platforms we do not control. Their terms, fees and decisions apply to you directly:

• Telegram: you create your bot with BotFather and give us its token. Payments in Telegram Stars are processed by Telegram, not by us.
• WhatsApp: you connect your own WhatsApp Business account. Meta bills its per-message fees to that account; Twiglo does not charge for WhatsApp.

We are not responsible for a platform's availability, its changes, or actions it takes against your bot or account.

8. AI features

The AI assistant and the AI steps in bots are in beta. AI output can be wrong, incomplete or inappropriate: review drafts before you publish them and do not rely on AI answers for medical, legal, financial or other critical advice. To produce an answer we send the prompt, which may include your bot's messages and its users' answers, to our AI provider (see Sub-processors). Prompts and answers are kept for 7 days and then deleted. We do not use Your Content to train AI models.

AI features use credits. Messages, broadcasts and flows never use credits, except one option you choose: hiding the Stop / Report buttons of a broadcast uses credits for each recipient. If credits run out, AI steps take their fallback path so your users do not see an error.

9. Availability and changes

We work to keep Twiglo available and secure but do not promise uninterrupted service during the beta. We may change the Service; if a change materially reduces what you rely on, we will give reasonable notice where we can.

10. Ending your use

You may stop using Twiglo at any time. You can export your data and delete your account or workspace in the app; deletion takes effect after a 30-day grace period during which you can change your mind, after which the data is permanently deleted (backups are overwritten on their normal cycle).

We may suspend or end your access if you seriously or repeatedly break these Terms, if the law requires it, or if your use puts the Service, other users or the public at risk. Where we can, we will warn you first and give you time to export your data.

11. Our rights

Twiglo, its software, design and brand belong to us and our licensors. These Terms do not give you any right to them other than to use the Service. If you send us feedback, we may use it without obligation to you.

12. Disclaimers

The Service is provided "as is" and "as available". To the extent the law allows, we disclaim all implied warranties, including fitness for a particular purpose and non-infringement. Nothing in these Terms limits rights you have as a consumer that cannot be waived.

13. Liability

To the extent the law allows, neither party is liable for indirect or consequential losses, lost profits or lost data, and our total liability for all claims in any 12-month period is limited to the greater of the amounts you paid us in that period and 100 US dollars. These limits do not apply to liability that cannot be limited by law, such as for fraud or wilful misconduct.

14. Indemnity

If a third party makes a claim against us because of Your Content or your bots' use in breach of these Terms or the law, you will cover our reasonable costs and losses from that claim, provided we tell you promptly and let you take part in the defence.

15. Changes to these Terms

We may update these Terms. We will post the new version here with its date and, for material changes, notify you by e-mail or in the app at least 30 days before they take effect. If you do not agree, you can stop using Twiglo before then.

16. Law and disputes

The governing law and the courts that hear disputes will be named here once the operating company is registered. Mandatory consumer protection laws of the country where you live still apply.

17. Contact

Questions about these Terms: hello@twiglo.app.